Access To Accommodation Officer - 37 Hours

Application Deadline: 19 October 2026

Department: Adults & Community Services

Employment Type: Permanent

Location: Torbay Council

Reporting To: Team Leader

Compensation: £32,578 - £35,570 / year

Description

Job Description & Person Specification >

The full time equivalent salary of £32,578 to £35,570 includes an amount for a market supplement ranging from £3,036 to £3,524 per year. This market supplement is reviewed annually.

There has never been a better time to join our team at Torbay Council. We have a real
momentum building and have a shared sense of purpose and ambition. Torbay is a fantastic place to live, work and visit, offering unrivalled quality of life for individuals and families.

We are looking to appoint an enthusiastic and motivated individual to the role of Access to accommodation. This role will bring you to the heart of our organisation working directly with our Resettlement and Housing Options team. Everyone who works here has the same thing in common, to see Torbay and its residents thrive.

If you like a role that offers variety and each working day to be different, this job is for you. We are a small unitary authority which means we can make things happen quickly and there’s always something new and interesting happening.

You will need to be organised, have excellent written and verbal communication skills have an insight into how a local authority operates and provide an immense sense of job satisfaction at the end of each day. You won’t be alone, you’ll be part of our Housing Options Team.

We have a whole host of benefits such as a flexible working scheme, a commitment to your wellbeing and the Local Government Pension Scheme. Sometimes there might be the need for you to work after traditional office hours, but our flexi scheme means you’ll be entitled to take those hours back at a later date.

This post requires a Standard Criminal Level Check. This will show details of all spent and unspent convictions and adult cautions that have not been filtered in line with legislation.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/access-to-accommodation-officer/

For an informal chat please contact Lisa Russell on 01803208771 or lisa.russell@torbay.gov.uk.

Interviews are expected to be conducted during the week commencing 26th October 2026.

This role is not eligible for visa sponsorship.

At times there is a need to close our adverts earlier than the date specified, however this advert will not close before 16th October 2026. If you are keen to submit an application, please apply as soon as possible.

Skills

Essential:

Ability to prioritise and manage workload.

As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Knowledge

Essential:

Landlord and tenant legislation.

Experience & Qualifications

Essential:

Managing challenging situations.
Educated to GCSE O Level standard or equivalent.

Skills

Knowledge

Experience & Qualifications

About Torbay Council