Senior Exhibition & Visitor Experience Coordinator - 30 hours

Application Deadline: 27 April 2025

Department: Pride in Place

Employment Type: Fixed Term Contract

Location: Torbay Council

Reporting To: Team Manager

Compensation: £34,314 - £37,035 / year

Description

Job Description & Person Specification >

We are looking for someone who in enthusiastic and approachable to work as our Senior Exhibitions and Visitor Experience Coordinator at Torre Abbey. If you are very organised, enjoy people management and a variety of tasks in your working day this could be the role for you. In this role you’ll champion excellent customer service standards, deliver an exciting exhibitions programme and a deliver great leadership skills. We are passionate about creating a universally welcoming environment.

Torre Abbey is Torbay’s most historic building complex dating from 1196. An ancient scheduled monument set within 17.8 acres of gardens and parkland. It’s an accredited museum owned by Torbay Council, home to a regionally important collection it’s been a centre of religious and artistic expression and hospitality for 800 years.

What you'll be doing:
You’ll be managing the Visitor Experience and Exhibitions offer at Torre Abbey. You’ll love leading a team, including Visitor Welcome team and with your passion for delivering a great visitor offer and the ability to identify new income opportunities, you’ll help deliver an excellent experience for all our visitors at Torre Abbey. You’ll always consider how we can do it better, more efficiently, and how we can deliver an even better offer for all our visitors. We want to hear your ideas: we want to know what else we can do to get our customers talking. Your painstaking attention to detail, will ensure that every visitor has an incredible experience. You'll use your creative and curatorial skills to develop and deliver our exhibitions programme.

This position is for a fixed term of 12 months from the start date.

Please read the role profile attached for more information.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/council/jobs/job-descriptions/senior-exhibition-visitor-experience-coordinator/

For an informal chat please contact Lucinda Heron on 07769242213 or lucinda.heron@torbay.gov.uk.

Interviews are expected to be conducted during the week commencing 05th May 2025.

Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.

Skills

Essential:

Well developed skills in management and leadership, team working, communication and organisation.
Ability to demonstrate effective and proven skills in financial management and reporting methods.
Ability to demonstrate an effective creative approach to planning and delivering a variety of customer focused programmes and exhibitions.
Able to demonstrate strong customer service ethos and teach/mentor this in other staff members.

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Knowledge

Essential:

Effective knowledge and understanding of what makes a good visitor experience in a heritage or tourism setting.
Effective knowledge and understanding of exhibition development, delivery and curation.
Effective knowledge and understanding of historical houses and museums and how to develop linkages to other similar establishments.
Effective knowledge and understanding of audience development in a heritage and tourism setting.

Experience & Qualifications

Essential:

Experience delivery results against stretching targets and working within a commercially focused setting.
Demonstrable experience of successfully grants and other fundraising to support exhibitions.
Educated to A level standard, preferably in heritage related subjects.

Skills

Knowledge

Experience & Qualifications

About Torbay Council