Business Support Officer – Anti-Social Behaviour - 30 Hours

Application Deadline: 5 June 2026

Department: Adults & Community Services

Employment Type: Fixed Term Contract

Location: Torbay Council

Reporting To: Team Leader

Compensation: £26,403 - £28,142 / year

Description

Job Description & Person Specification >

At Torbay Council, we are committed to building safe, strong and supportive communities. We are looking for an organised and customer focused Business Support Officer to join our Community Safety Team, providing maternity cover for 12 months.

This is a key role supporting the Anti Social Behaviour (ASB) service, ensuring residents, partners and colleagues receive an efficient, professional and responsive service.

What you’ll be doing:

Acting as a first point of contact for ASB enquiries and providing high quality administrative support.
Undertaking initial ASB casework administration, including triage, risk assessment and escalation where required.
Liaising with complainants and partner agencies in a sensitive and professional manner.
Preparing reports, correspondence, agendas and accurate minutes for meetings.
Supporting and maintaining specialist case management systems.
Handling confidential and sensitive information, including complaints and information requests.

What we’re looking for:

You’ll be experienced in providing administrative support within a busy office environment.
Confident communicating with a wide range of people, including those who may be distressed or challenging.
Highly organised, with strong attention to detail and the ability to meet deadlines.
Competent in using Microsoft Office and digital systems.
A proactive team player who can also work independently.

Experience within community safety, local government or ASB services is desirable but not essential.

What we offer:

Flexible, hybrid and permanent home working options.
A supportive and inclusive working culture.
The opportunity to make a real difference to local communities.
Commitment to learning, development and employee wellbeing.

Torbay Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

We are committed to safeguarding and promoting the welfare of children and adults. The successful candidate will be required to undergo appropriate pre employment checks.

If this role is customer facing, you must be able to communicate confidently and fluently in English.
Join us and help make Torbay a safer place for everyone.

This position is for a fixed term of 12 months from the start date.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/business-support-officer-anti-social-behaviour/

For an informal chat please contact Dave Parsons on 07825 696977 or david.parsons@torbay.gov.uk.

Interviews are expected to be conducted during the week commencing 15th June 2026.

This role is not eligible for visa sponsorship.

Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.

Skills

Essential:

Excellent communication skills, both written and verbal, together with a positive, warm and flexible approach. Persuasive, discreet and able to communicate effectively with a wide range of people, including high profile partners in the private and public sectors and senior representatives of the Council as well as members of the Public.
The ability to administer meetings with a particular focus on arranging and coordinating said meetings whilst able to produce accurate minutes, notes and action logs in a concise, efficient and timely manner.
Effective ICT skills.

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Knowledge

Essential:

Highly proficient working knowledge of Microsoft Office and associated programmes.
Knowledge of the criteria for addressing Anti-Social Behaviour and Statutory Nuisance.
An in-depth knowledge of a range of specialist administrative and organisational procedures, e.g., production of minutes, notes and actions, reports, speeches, letters, presentations, travel arrangements and organisation of meetings and events.

Experience & Qualifications

Essential:

Educated to GCSE Level standard or equivalent.
Experience of dealing with a range of enquiries both on the telephone and face to face.
Experience of providing high level customer service and working with clients who may be challenging.
Proven experience of working in a busy office environment.
Extensive experience of using a range of PC based information technology and computerised systems to a high level.

Skills

Knowledge

Experience & Qualifications

About Torbay Council