SEND Family Liaison Coordinator - 37 Hours

Application Deadline: 19 April 2026

Department: Childrens Services

Employment Type: Fixed Term Contract

Location: Torbay Council

Reporting To: Head of Service

Compensation: £26,403 - £28,142 / year

Description

Job Description & Person Specification >

Are you passionate about making a difference in the lives of children with special educational needs?

We are seeking a dedicated and empathetic Family Liaison Worker to join our dynamic team. This vital role involves working closely with families, pupils, and professionals to provide support, information, and guidance, ensuring that Torbay SEND families have their voices heard and receive the best possible experience.

Main Responsibilities:

Act as the first point of contact for families, listening to views and giving information regarding local special educational needs support and provision.
Work alongside the Parent Carer Forum so you facilitate communication between school staff, external agencies, and families to ensure collaborative working and the best outcomes for pupils.
Organise and deliver workshops and information sessions for parents and carers.
Assist families in navigating available resources and support networks.

Person Specification:

Experience working with children and families, ideally in an educational or social care setting.
Excellent communication and interpersonal skills.
Understanding of the challenges faced by families of children with special educational needs.
Ability to work both independently and as part of a team.

This is a rewarding opportunity for someone who is compassionate, resourceful, and committed to inclusion. If you are ready to make a positive impact, we would love to hear from you.

This position is for a fixed term of 12 months from the start date.

This post will be carrying out Regulated Activity. As such the post will require an Enhanced Criminal Record Check plus an additional Barred List Check. The check will reveal any spent and unspent convictions and adult cautions (which have not been filtered), any local Police information and a check of either the Adult, Child or Adult and Child Barred Lists.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/send-family-liaison-coordinator/

For an informal chat please contact Jeanette Savage on 01803 201201 or jeanette.savage@torbay.gov.uk.

Interviews are expected to be conducted during the week commencing 27th April 2026.

This role is not eligible for visa sponsorship.

Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.

Skills

Essential:

Excellent communication and interpersonal skills.
Ability to work independently.
Strong organisational and record-keeping skills to collate family views and feedback.
Ability to handle sensitive information with discretion and confidentiality.
Competent in using IT systems for case management and reporting.

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Knowledge

Essential:

Strong understanding of the Local Area SEND Support and Services and its context.
Knowledge of safeguarding procedures and thresholds.
Awareness of barriers to engagement for vulnerable families.

Experience & Qualifications

Essential:

Either qualifications or experience in working alongside SEND children or families in any Sector.
Safeguarding training (Level 2 or above).
Evidence of continuing professional development.
Full UK driving licence and access to a vehicle.
Experience working directly with children and families, particularly those with SEND.

Skills

Knowledge

Experience & Qualifications

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