Application Support Team Leader - 37 Hours

Application Deadline: 9 May 2025

Department: Corporate Services

Employment Type: Permanent

Location: Torbay Council

Reporting To: Team Manager

Compensation: £45,718 - £48,710 / year

Description

INTERNAL CANDIDATES ONLY

Job Description & Person Specification >

Torbay Council is seeking a dynamic and experienced Application Support Team Leader to join our IT team. This pivotal role involves overseeing the reactive and proactive support of numerous critical systems, ensuring they meet the business needs of the organization and our customers. The successful candidate will lead a team of support analysts and form builders, manage system maintenance, and support the development of CRM forms for the Civica iCasework system.

Key Responsibilities:

System Support: Oversee the support and maintenance of IT systems, ensuring security, efficiency, and minimal downtime.
Team Leadership: Direct and manage a team of technical specialists, providing guidance and support on complex issues.
Project Management: Lead small project teams for system upgrades, migrations, and other IT initiatives.
Documentation: Ensure comprehensive technical documentation and policy/procedure documents are maintained.
CRM Development: Oversee the development and support of CRM forms, including prioritizing, scheduling, and testing.
Stakeholder Engagement: Build strong relationships with senior stakeholders and business partners to support effective business change.

For an informal chat please contact Jamie Wring on 01803 207465 or jamie.wring@torbay.gov.uk.

Interviews are expected to be conducted during the week commencing 19th May 2025.

Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.

Skills

Essential:

Ability to prioritize and delegate tasks effectively, managing conflicting priorities.
Excellent communication skills to engage with IT colleagues, service users, and external contacts at all levels.
Strong technical skills.

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Knowledge

Essential:

Extensive knowledge of IT systems and the ability to resolve complex issues independently.
Knowledge of programming and scripting languages (e.g., C#, PowerShell).

Experience & Qualifications

Essential:

Proven experience in managing or mentoring a team in a high-demand service environment.
Willingness to study for a Team Leader qualification.

Skills

Knowledge

Experience & Qualifications

About Torbay Council