We want you to be happy when you come to work and know that life isn’t always plain sailing. We have lots in place to support you from an assistance programme to discounts at various retailers.

Our approach to your health and wellbeing

Running successful services and helping our residents means our colleagues need a healthy working environment where their wellbeing is a priority.  
Health and wellbeing at work is a key priority for our senior leaders. We have a structure in place to make sure that everyone can thrive in their role and are happy and healthy at work. Our work is ongoing and includes: 
  • Colleagues working together to develop creative ways to continually improve health and wellbeing, from how our managers lead our teams to our policies, benefits and our physical working environment.  
  • We have made a commitment to include the wellbeing of our colleagues in the decisions we make.  
  • We check in with colleagues twice a year through our wellbeing survey to make sure we know what’s important and what our priorities should be.  

Employee assistance programme

You will have access to our Employee Assistance Programme, a confidential service which offers telephone support 24/7, 356 days a year. Legal advice, financial guidance and counselling will be available to you and your immediate family.

Wellbeing events

We regularly hold wellbeing events, including talks from inspirational speakers and health experts, workshops and courses. We also work with our partner organisations to provide joint health and wellbeing events.

Menopause support

We have a Menopause Staff Group and hold menopause training and awareness sessions for our staff and managers. We’ll also soon have a network of trained Menopause Champions, who will help us to keep promoting conversations about menopause in the workplace.

Wellbeing supporters

We have a network of staff volunteers who are trained to listen, help and guide colleagues who are struggling, need some support or just someone to talk to. Wellbeing Supporters are approachable, passionate about helping others and promoting wellbeing.

Flexible working

We know that flexibility is important and we’re proud that in our latest staff survey 90% of our colleagues said that they can work in a way that best suits their needs, whether that’s remotely, in the office or a mix of both.

We recognise that many people need to fit work around other responsibilities such as family or caring commitments. We try to accommodate other flexible working arrangements wherever possible, helping our colleagues to maintain a healthy balance between their life inside and outside of work.

We also have:
  • Generous annual leave entitlement
  • Flexitime scheme applicable to many roles
  • Family Friendly policies including enhanced maternity, paternity and adoption pay and paid leave for fertility treatment
  • Additional paid time off for Foster Carers
  • Additional paid leave for public duties, including reservist duties
  • Buy additional annual leave
  • Career Break Policy


We offer a wide range of mental health and wellbeing related training for managers and staff delivered both virtually and in-person. This includes personal resilience and wellbeing, emotional resilience, suicide prevention as well as access to a wide range of online and in-person workshops delivered by our community partners, Talkworks and Step One. These workshops include managing stress and worry, anger management, supporting your sleep, social anxiety, as well as opportunities to join-in with peer support group training, such as an anxiety peer support café and men’s wellbeing walk sessions.

Our Health and Safety team also deliver courses in-house on managing safely for managers and risk assessments as well as online health and safety training for all staff on stress awareness, manual handling (back safety) and display screen equipment.

We also have an internal coaching service which can be accessed by any of our staff, this can provide added support in developing more effective work relationships, working styles or preferences, time management, confidence-building and assertiveness.

Mindful Employer

We've been recognised by Mindful Employer since 2011 as an employer which is committed to supporting the mental health of staff.

Disability Confident Employer

We are proud to announce we have signed up to the Disability Confident Scheme. The scheme is aimed at removing barriers for disabled people seeking employment and opportunities. Further information can be found here >

We are committed to being an inclusive and diverse workplace. To find out more about what this means visit: #DisabilityConfident

Armed Forces Covenant

If you are serving, or have served in HM Armed Forces, the Armed Forces Covenant is a promise by the nation to make sure you and your family, as part of the Armed Forces community, are treated fairly when you access services, and do not suffer a detriment compared to other citizens. Special consideration is appropriate in some cases, especially for those who have given most, such as the injured and the bereaved. Find out more about the covenant >

Fostering Friendly

We actively support our employees who are foster carers, through schemes such as additional paid leave.

Commitment to carers

We appreciate that many of our employees have duties outside of their working hours, and that some provide unpaid care for a family member or friend. We understand how difficult it can be to combine caring for someone with full-time or part-time employment. Here is some support we have put in place to help our employees who are carers: